Desktop Support & Solutions
Kingsoft Managed Desktop Solution provides the ability to remotely and
proactively manage your desktop infrastructure anytime, anywhere.
Technology System Integrator provides lifecycle solutions that you can
configure to meet your specific needs including a 24X7 Service Desk,
technician presence for on-site installation, move, add and how to
support as well as complete desktop configuration management services.
With our unique set of modular delivery options, you will find an
offering that fits your Enterprise and shows immediate value.
SERVICE DESK
A 24 x 7 Level 1 Service Desk that uses remote management for your multi-vendor client environment, dispatches field services, and routes all other calls to the appropriate resolver group.
FIELD SERVICES
Outsourcing day-to-day tactical management of Installation, Moves,
Changes and Disposal can free valuable IT resources and spend for more
strategic initiatives. In addition, self maintainers can reduce
logistics costs for spare parts and associated overhead by leveraging
Technology System Integrator’s outstanding on-site service after remote
diagnosis1 for their heterogeneous desktop and mobile hardware base.
SECURE REMOTE TROUBLESHOOTING
Anytime, anywhere you can help your PC users. Users do not even have to
be on your corporate network and you don’t have to have your laptop. All
you need is an Internet-connected web browser and you can securely
connect and assist them.
SIMPLIFIED SOFTWARE PATCHING
Keeping up with the right version of software to mitigate exposure to
security risk is vital in today’s fast paced world of computer
vulnerabilities, viruses, malware, phishing, spam, etc.
ENSURE COMPLIANCE
Make sure you are not in violation with application license usage while
also helping to ensure you are not overpaying for unused licenses.
KEEP TRACK OF ASSETS
No more outdated spreadsheets with missing data. Through discovery and
automation capabilities Technology System Integrator Managed Desktop has
an always updated, accurate view of all the desktops in your enterprise
(Technology System Integrator and non-Technology System Integrator).
DESKTOP MANAGEMENT, YOUR WAY
The Technology System Integrator Managed Desktop Solution provides three
preconfigured options: from simply using select capabilities and doing
it yourself, to partially outsourcing and having Technology System
Integrator do specific time consuming tasks to completely outsourcing
desktop management where your users call our help desk and we answer the
phone as a member of your IT department. Or you can configure your own
custom solution by selecting any combination.
